Is Microsoft Teams Phone the Right Choice for Your Business?
If you’re already using Microsoft Teams in your business, the idea of adding voice calls to the mix might seem like a natural next step. But is Microsoft Teams Phone actually the right fit for your business needs?
Let’s break it down in plain English, with a few real-world examples to help you decide if it’s the right move for your team.
What is Microsoft Teams Phone?
At its core, Microsoft Teams Phone turns your Teams app into a full-featured phone system. That means you can make and receive calls using your business number directly from your computer, mobile, or even a desk phone, all integrated into the Microsoft 365 ecosystem.
It’s cloud-based, which means there’s no need for old-school phone lines or clunky hardware. Everything runs through the internet, so it’s flexible, scalable, and ideal for businesses that value mobility and collaboration.
Why Businesses Are Considering Teams Phone
One of our clients, a Brisbane-based law firm, made the switch to Microsoft Teams Phone after struggling with a dated PBX system. Their staff were already using Teams for messaging and meetings, so adding voice calls to the same platform made sense. It reduced the juggling of multiple apps and simplified internal communication significantly.
Here are a few reasons businesses are embracing it:
- Unified Communication: Combine calls, video meetings, and chat in one place.
- Mobility: Take calls on the go using the Teams mobile app.
- Scalability: Easily add users or change plans as your business grows.
- Cost Efficiency: No need to invest in traditional phone infrastructure.
What You’ll Need to Get Started
To use Microsoft Teams Phone, you’ll need:
- A Microsoft 365 Business or Enterprise subscription
- A Teams Phone license (available as an add-on)
- A calling plan (either Microsoft’s or a third-party provider like Telstra or Optus)
If you’ve already got Microsoft 365, you’re halfway there. You can even integrate existing phone numbers with Teams Phone, so there’s no need to change your contact details.
Potential Drawbacks to Consider
No solution is perfect, and Teams Phone won’t suit every business. For example, if your business relies heavily on call centre functionality or has very specific telephony needs, a more specialised VoIP system might be better suited.
Also, Teams Phone relies on a solid internet connection. If your office internet is patchy, it could affect call quality. That said, most Aussie businesses today have the bandwidth to handle it comfortably, especially with the rollout of NBN across the country.
How It Compares to Other Options
You might be wondering how it stacks up against other business phone systems. We’ve compared Microsoft Teams vs Zoom in another post, which is worth a read if you’re exploring multiple tools.
If you’re still using Skype for Business, it’s worth noting that Microsoft has officially retired it. Teams is its replacement and comes with far more features. We covered the key differences between Teams and Skype to help with that transition.
Is It Right for Your Business?
If your team is already in the Microsoft 365 environment, and communication is central to your day-to-day operations, Teams Phone is worth serious consideration. It’s especially handy for hybrid or remote teams who need to stay in touch without being tied to a desk.
But like any tech solution, it’s not one-size-fits-all. The best approach is to evaluate your current communication setup, future growth plans, and how comfortable your team is with the Microsoft ecosystem.
Need Help Making the Move?
At Gray Area Consulting, we’ve helped many Aussie businesses smoothly transition to Microsoft Teams Phone. From setting it up to integrating it with existing workflows and training your staff to get the most out of it, we’ve got your back.
If you’re curious about the nitty-gritty or want a tailored recommendation, get in touch with us. Or have a read through our guide on getting the most out of your IT service provider if you’re thinking about outsourcing support.
And remember, sometimes the right tool isn’t the flashiest or the most hyped – it’s the one that makes your team’s workday smoother and more productive.
