Cloud-Based Phone Systems Australia

For a cloud-based system, you can opt to pay-as-you-go (PAYG) or for an unlimited call plan (based on the number of lines your system has). Below are our systems’ rates:

Most definitely! This process is known as number porting, and it involves transferring your current phone numbers from your existing provider to your new cloud-based system. Our team handles this transition seamlessly to ensure there is no interruption to your business operations. We manage all the necessary coordination with your previous provider to make the switch as smooth as possible.

One of the significant advantages of a cloud-based phone system is the reduction in ongoing maintenance costs. Traditional phone systems often require costly hardware maintenance and updates. In contrast, cloud-based systems are maintained by the service provider, including regular updates and technical support. While there may be a subscription fee for the service, this often includes all maintenance and support, ensuring that your system is always up-to-date without additional unexpected expenses. This model provides predictable costs and reduces the burden on your IT staff.

In the event of an internet outage, a cloud-based phone system can be affected since it relies on an internet connection to function. However, most systems have built-in redundancy and failover options to minimise disruption. For example, calls can be automatically forwarded to mobile phones or other backup numbers, ensuring that you remain reachable. Additionally, important features like voicemail and call logs are often still accessible once the internet connection is restored. Our support team will work with you to implement contingency plans tailored to your business needs.

Yes, cloud-based phone systems can be integrated with various business software, enhancing productivity and streamlining workflows. Common integrations include Customer Relationship Management (CRM) systems, email platforms, and collaboration tools. These integrations enable features such as click-to-call from your CRM, automated call logging, and synchronised contact management. By connecting your phone system with other essential tools, you can improve efficiency, ensure data consistency, and provide a more cohesive user experience. Our team will guide you through the integration process to ensure a seamless setup.

Businesses of all sizes and industries can benefit from a cloud-based phone system, but it is particularly advantageous for those with remote or distributed teams, high call volumes, or multiple locations. Small to medium-sized businesses appreciate the cost savings and scalability, while larger enterprises benefit from the advanced features and integration capabilities. Industries such as customer service, sales, healthcare, and professional services find the flexibility and efficiency of cloud-based systems particularly beneficial for their dynamic communication needs.